St Agnes Boating Terms & Conditions
 

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​These Terms & Conditions apply to bookings and travel with St Agnes Boating and, where applicable, purchases made through our online shop.

 

By making a booking, purchasing a ticket or purchasing goods through our website, you agree to these Terms & Conditions.

 

PART 1 – BOATING SERVICES

 

1. DEFINITIONS

 

“We”, “us” or “our” means St Agnes Boating.

 

“You” or “your” means the person making a booking and, where applicable, all passengers travelling under that booking.

 

“Boat” means any vessel used by us to provide our services within the Isles of Scilly.

 

A child is a person under 16 years of age.

 

An infant is a child under one year of age. Infants travel free of charge unless otherwise stated.

 

2. BOOKINGS AND TICKETS

 

Bookings may be made through our website or by contacting us directly, depending on the service.

 

Payment is normally required at the time of online booking unless we have agreed alternative arrangements with you.

 

Please check your booking confirmation carefully and tell us promptly if any information is incorrect.

 

Tickets are valid only for the journey, date and service for which they have been issued unless we have agreed otherwise.

 

3. TIMETABLES

 

Our timetables are published in good faith but may need to change because of weather, tides, operational requirements or circumstances beyond our reasonable control.

 

We reserve the right to amend, delay or cancel services where necessary.

 

Passengers are responsible for checking the latest timetable and allowing sufficient time to board.

 

No refund will normally be given where a passenger misses a sailing because they did not arrive in sufficient time.

 

For return journeys and excursions, passengers should check with the crew regarding the time and location of the return journey where this is not already specified.

 

4. FARES AND PAYMENT

 

Our current fares are displayed on our website or otherwise communicated to you before purchase.

 

We reserve the right to amend fares from time to time, but changes will not affect a booking that has already been paid for.

 

Payment methods available online or onboard may vary.

 

5. CANCELLATION BY YOU

 

For scheduled boat services, we will normally provide a full refund where you cancel at least 24 hours before the day of travel.

 

Bookings cancelled after that point may be charged at the full fare.

 

To cancel a booking, please contact us using the telephone number or email address shown on our website.

 

Different cancellation arrangements may apply to private charters, bespoke excursions, group bookings or other services where this has been agreed with you in advance.

 

6. CANCELLATION OR DISRUPTION BY US

 

We may cancel or delay a sailing where weather, sea conditions, tides, mechanical problems, safety considerations or other circumstances mean that the service cannot operate safely or as planned.

 

The skipper’s decision regarding the safety and operation of a sailing is final.

 

Where we cancel a sailing, we will, where appropriate, offer an alternative sailing or refund the unused part of the booking.

 

Where a particular landing becomes impossible because of tidal or weather conditions, we may have to alter the route, landing or service.

 

We are not responsible for consequential losses arising from disruption or cancellation beyond our reasonable control, subject always to your statutory rights and any liability which cannot lawfully be excluded.

 

7. WEATHER AND TIDES

 

Our services operate in a marine environment and are necessarily affected by weather and tidal conditions.

 

A sailing which is possible at one location or time may not be possible at another.

 

We may therefore alter or cancel a sailing or particular landing where conditions make it unsafe or impractical.

 

Safety will always take priority over maintaining the advertised timetable.

 

8. CONNECTIONS WITH OTHER TRAVEL

 

If you book a St Agnes Boating service in connection with a flight, ferry or other transport, you remain responsible for allowing sufficient time for your journey.

 

Where a booking includes transport or admission provided by another organisation, that organisation’s own terms and conditions may also apply.

 

We cannot accept responsibility for delays or cancellations caused by another transport provider.

 

9. CHILDREN

 

Children under 16 must be accompanied and supervised by a responsible adult unless alternative arrangements have been agreed with us in advance.

 

Parents and guardians remain responsible for children travelling with them.

 

10. ACCESSIBILITY

 

Our boats and the quays used by our services have physical limitations.

 

In particular, access may involve steps and boarding arrangements which are not suitable for all passengers or wheelchairs.

 

If you have accessibility or assisted-travel requirements, please contact us before travelling so that we can discuss what arrangements may be possible.

 

We will do what we reasonably can to assist, subject to safety and the limitations of the vessel and landing facilities.

 

11. LUGGAGE

 

Passengers are normally responsible for carrying their own luggage on and off the boat.

 

Luggage should be manageable and suitable for carriage in a marine environment.

 

Conditions may be wet or damp, and passengers should protect belongings accordingly.

 

If you have heavy or bulky luggage or need assistance, please contact us in advance. We may be able to make alternative arrangements and may charge for additional assistance where appropriate.

 

We cannot accept responsibility for luggage that is lost, stolen or damaged except where we are legally responsible for that loss or damage.

 

12. BICYCLES AND PUSHCHAIRS

 

Bicycles may be carried at the skipper’s discretion and must be handled safely when boarding and disembarking.

 

Pushchairs may be carried where space and conditions permit. Children must be removed from pushchairs before boarding and pushchairs may need to be folded.

 

13. DOGS AND OTHER ANIMALS

 

Dogs and other domestic pets accompanying passengers travel free of charge.

 

Animals are carried subject to the skipper’s discretion and operational and safety requirements.

 

We may refuse or delay carriage of an animal where necessary for safety or the comfort of passengers and crew.

 

Owners remain responsible for their animals and for any damage or loss caused by them.

 

14. PASSENGER BEHAVIOUR

 

For the safety and comfort of everyone onboard, passengers must follow reasonable instructions given by the skipper and crew.

 

We may refuse or terminate carriage where a passenger:

• behaves in a threatening, abusive or disruptive manner;

• places themselves, other passengers or crew at risk;

• is intoxicated or otherwise unfit to travel;

• refuses to comply with reasonable safety instructions; or

• causes damage to the vessel or its equipment.

 

Where carriage is refused or terminated because of a passenger’s behaviour, no refund will normally be payable.

 

We may involve the police where appropriate.

 

15. PROHIBITED ITEMS AND LUGGAGE

 

We may refuse to carry luggage, goods or other property where, in our reasonable opinion, it is unsafe, unsuitable or inappropriate to carry it onboard.

 

Passengers must not bring dangerous or prohibited items onto the boat.

 

16. SMOKING

 

Smoking is not permitted on any of our boats.

 

17. WEEKLY PASSES

 

Weekly passes are subject to the conditions displayed at the time of purchase.

 

Unless otherwise stated, a weekly pass provides unlimited travel on advertised eligible scheduled services during the relevant validity period.

 

Weekly passes do not include Wildlife Safaris, fishing trips, sea-taxi services, circular trips or other services specifically excluded at the time of purchase.

 

Weekly passes are personal and non-transferable and, unless otherwise stated at the time of purchase, are non-refundable.

 

Photo identification may be required when using a weekly pass.

 

18. PRIVATE CHARTERS AND BESPOKE SERVICES

 

Private charters, boat-sharing arrangements, corporate work and bespoke excursions may be subject to specific arrangements agreed with the customer.

 

Where special terms, prices or cancellation arrangements have been agreed, those arrangements will take precedence over any general provision in these Terms & Conditions to the extent of any inconsistency.

 

19. OTHER VESSELS

 

We may occasionally use or charter another vessel to provide a service.

 

Where another operator’s vessel is used, that operator’s reasonable safety requirements and terms may also apply.

 

PART 2 – ONLINE SHOP

 

20. PRODUCTS AND DESCRIPTIONS

 

We take reasonable care to ensure that product descriptions, photographs and prices on our website are accurate.

 

Colours and appearance may vary slightly depending on your device or screen.

 

We reserve the right to correct obvious errors and to update product information.

 

21. PLACING AN ORDER

 

When you place an order through our online shop, you are making an offer to purchase the products selected.

 

Your order will be acknowledged electronically.

 

A contract for the purchase of goods will be formed in accordance with the ordering and confirmation process used by our website.

 

If we cannot fulfil an order, we will let you know and refund any payment made for goods we cannot supply.

 

22. PRICES AND PAYMENT

 

Prices are displayed on the website at the time of purchase.

 

Payment is made through the payment methods offered at checkout, which may include Stripe and PayPal.

 

Payment information is processed securely by the relevant payment provider.

 

We do not store full payment card details.

 

23. DELIVERY

 

Delivery options and charges will be shown at checkout.

 

We will aim to dispatch orders within the timeframe stated on the website or in your order confirmation.

 

If a different delivery timeframe has been agreed with you, that timeframe will apply.

 

Unless otherwise agreed, goods should be delivered within the period required by applicable consumer law.

 

24. CANCELLING A SHOP ORDER

 

For most goods purchased online, consumers have a statutory right to cancel an order within 14 days of receiving the goods, without having to give a reason.

 

There are some exceptions under consumer law, including certain personalised or made-to-order goods and other specified categories.

 

Where the statutory cancellation right applies, we will provide a refund in accordance with applicable law.

 

The customer may be responsible for the direct cost of returning goods where the law permits this and we have informed the customer accordingly.

 

25. FAULTY OR INCORRECT GOODS

 

Nothing in these Terms & Conditions affects your statutory rights.

 

If goods are faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

 

We will deal with the matter in accordance with your legal rights and the applicable consumer protection legislation.

 

26. REFUNDS

 

Where a refund is due, we will normally refund the original payment method.

 

Refunds will be made within the period required by applicable law.

 

PART 3 – GENERAL

 

27. OUR LIABILITY

 

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

 

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.

 

For carriage by sea, the applicable provisions of the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea, as amended and incorporated into UK law from time to time, may apply to our liability.

 

Nothing in these Terms & Conditions is intended to remove or reduce any statutory rights you have as a consumer.

 

28. YOUR RESPONSIBILITY

 

You are responsible for providing accurate information when making a booking or placing an order and for following reasonable instructions given by our crew.

 

You may be responsible for loss or damage caused by your deliberate or negligent actions.

 

29. WEBSITE INFORMATION

 

We make reasonable efforts to keep information on our website accurate and up to date.

 

However, timetables, prices, availability and other operational information may change.

 

We reserve the right to correct errors and update website information.

 

30. CHANGES TO THESE TERMS & CONDITIONS

 

We may update these Terms & Conditions from time to time.

 

The version applying to your booking or purchase will normally be the version in force when you made the booking or purchase, unless a change is required by law or otherwise applies to an existing arrangement.

 

31. GOVERNING LAW

 

These Terms & Conditions are governed by the law of England and Wales.

 

Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply to you.

 

32. CONTACT

 

St Agnes Boating

10 Launceston Close, St Mary's TR21 0NJL

 

Email: john@stagnesboating.co.uk

Telephone: 01720 421092