Privacy Policy

St Agnes Boating respects your privacy and is committed to protecting the personal information you provide to us.

 

This Privacy Notice explains what personal information we collect, why we collect it, how we use it and the rights you have in relation to your information.

 

St Agnes Boating is based at:

 

10 Launceston Close, St Mary's, TR21 0NJ

Email: john@stagnesboating.co.uk

Telephone: 01720 421092

 

For the purposes of UK data protection law, St Agnes Boating is the data controller for the personal information we collect and use.

 

1. WHAT INFORMATION DO WE COLLECT?

 

The information we collect depends on how you interact with us.

 

When you book a boat or excursion

 

When you make a booking, we may collect information such as:

• your name;

• email address;

• telephone number;

• details of your journey or excursion;

• the number and type of passengers travelling;

• relevant information needed to arrange your booking or provide assistance; and

• payment and transaction information.

 

We only ask for information that we reasonably need to arrange and provide the service.

 

When you buy something from our online shop

 

When you place an order through our shop, we may collect:

• your name;

• email address;

• telephone number;

• billing and delivery address, where applicable;

• details of the products you order; and

• order and transaction information.

 

Payments are processed securely through the payment provider you select at checkout, such as Stripe or PayPal. We do not store your full payment card details.

 

When you join our mailing list

 

If you choose to subscribe to our mailing list, we collect the information requested on the sign-up form, such as your name and email address.

 

We use this information to send you newsletters, news and information about St Agnes Boating, our services and related activities.

 

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

 

When you visit our website

 

Our website may collect limited technical information automatically, such as information about your device, browser and how you use the website.

 

We may also use cookies and similar technologies. Some cookies are necessary for the website and online shop to function. Other cookies, such as analytics cookies, will only be used where appropriate and in accordance with applicable cookie and data protection requirements.

 

2. HOW DO WE USE YOUR INFORMATION?

 

We use personal information for purposes including:

• processing and managing boat bookings;

• providing our boating services and excursions;

• processing and fulfilling shop orders;

• taking and processing payments;

• communicating with you about a booking or order;

• dealing with refunds, cancellations and customer service matters;

• responding when you contact us by telephone or email;

• sending our mailing-list communications where you have subscribed;

• keeping appropriate business and financial records;

• complying with legal and regulatory obligations;

• maintaining the security and operation of our website and systems; and

• improving our website and services.

 

We will not sell or rent your personal information to third parties.

 

3. OUR LAWFUL BASES FOR USING YOUR INFORMATION

 

Data protection law requires us to have a lawful basis for processing personal information.

 

Depending on what we are doing, we may rely on:

• Contract – where we need your information to make or fulfil a booking or shop order.

• Legal obligation – where we are required to keep or disclose information to comply with the law, such as accounting and tax requirements.

• Legitimate interests – where processing is necessary for the proper running and administration of St Agnes Boating, provided that our interests do not override your rights.

• Consent – for activities such as sending certain marketing communications where consent is required. You can withdraw consent at any time.

 

4. WHO DO WE SHARE INFORMATION WITH?

 

We only share personal information where necessary to provide our services, operate our website and shop, process payments, or comply with the law.

 

This may include:

• Wix, which provides our website and online shop platform;

• Stripe, where Stripe is used to process a payment;

• PayPal, where PayPal is used to process a payment;

• our boating booking/payment systems and service providers;

• delivery or postal services where necessary to deliver a shop order;

• professional advisers, such as accountants, where reasonably necessary; and

• government bodies, regulators, law enforcement or other organisations where we are legally required to do so.

 

These organisations may process personal information on our behalf or, depending on the service, may process information under their own privacy terms.

 

We do not sell your personal information.

 

5. INTERNATIONAL TRANSFERS

 

Some of the organisations we use to provide our website, payment services or other services may process personal information outside the UK.

 

Where this happens, appropriate safeguards will be used as required by UK data protection law.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

 

We keep personal information only for as long as we reasonably need it.

 

The length of time depends on why we collected it.

 

For example:

• booking and transaction information will normally be retained for as long as necessary to administer the booking and deal with accounting, legal and business requirements;

• shop order and financial records will be retained for the periods required for accounting, tax and other legal purposes;

• mailing-list information will be retained while you remain subscribed, unless there is another legitimate reason for us to retain it; and

• information no longer required will be securely deleted or otherwise disposed of.

 

7. YOUR RIGHTS

 

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these include the right to:

• ask for a copy of the information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information;

• ask us to restrict how we use your information;

• object to certain uses of your information;

• ask for your information to be provided to you in a portable format in certain circumstances; and

• withdraw consent where we rely on consent.

 

These rights are not absolute and some exceptions apply.

 

If you want to exercise a data protection right, please contact us at john@stagnesboating.co.uk.

 

8. MARKETING

 

If you subscribe to our mailing list, we will use your information to send you the communications you have signed up to receive.

 

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

 

You can also contact us directly if you would like us to remove you from our mailing list.

 

9. COOKIES

 

Our website uses cookies and similar technologies.

 

Some cookies are essential to allow the website and shop to operate correctly. Depending on how the website is configured, we may also use analytics or other non-essential cookies.

 

We will provide appropriate information and choices about non-essential cookies where required.

 

You can also manage cookies through your browser settings.

 

Note: this section should be checked and updated once the Wix site is published and the final cookie/analytics configuration is known.

 

10. KEEPING YOUR INFORMATION SECURE

 

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

 

However, no transmission or storage system can be guaranteed to be completely secure.

 

11. CHILDREN

 

Our services may be used by families and children may travel with adults, but our website is not intended to collect personal information directly from children.

 

Where information about children is required for a booking, it should normally be provided by their parent, guardian or accompanying adult.

 

12. CHANGES TO THIS PRIVACY NOTICE

 

We may update this Privacy Notice from time to time to reflect changes to our services, website or legal requirements.

 

The latest version will always be published on our website.

 

13. COMPLAINTS

 

If you have a concern about how we have used your personal information, please contact us first and we will do our best to resolve it.

 

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO): ico.org.uk.